Your satisfaction is important to us! Please review the below Rental Policies and FAQ’s
The Base Rental rates cover a period of up to three days (72 hours) on most items, allowing delivery or client pickup one (1) day before and return one (1) day after the event. See below for additional fees for longer rental periods. Prices are subject to change without notice. Some high demand items are 1 day (24 hour) rental only. Rates posted do NOT include sales tax.
|1-3 days||Base Rental Rate|
|4-5 days||Base Rental Rate X 1.5|
|6-10 days||Base Rental Rate X 3|
|10-14 days||Base Rental Rate X 4|
LUXX requires orders to be finalized and paid in full 5 days prior to delivery or office pickup. Orders placed within 5 days are based on availability and final. Paid in full orders are final and cannot be changed.
• We accept Visa, MasterCard, Discover, American Express, Check or Cash.
• There is a 3.5% service charge on any credit card payment processed for $500.00 or more.
• There is a $30.00 fee to refund and process a different credit card than originally provided.
• We require a valid credit card and government issued photo identification on file.
• Customer authorizes LUXX Events LLC to charge the cost of missing, lost, not returned or damaged items, additional labor, cleaning fees, and/or past due invoices to customer’s credit card. Including if you waive the EPP plan! ANY damage will be charged to your CC on file. We will notify you before we charge your account when there is a damage issue. But, ultimately if we cannot reach you, we will need to charge you.
• Prices are non-negotiable and subject to change without notice. We will honor pricing on all reserved orders if price and policy changes occur.
Deposits, Confirmations, and Cancellations
A 50% deposit is required, along with a credit card number, to reserve inventory for your event with the balance due five (5) days before installation, customer will call or delivery. We will send your contract to review and sign via email. We do require that you confirm your contracts within ten (10) days of scheduling your booking.
A 50% cancellation charge will apply to any rental items cancelled less than ten (10) days before delivery or will call pickup (this includes reduced quantities). A 100% cancellation charge will apply to items cancelled less than three (3) days before delivery or customer will call pickup. No credit will be issued for mutually agreed upon custom order and fabricated items or event-driven purchases; these items are subject to payment in full at time of reservation for all clients and are non-refundable. No credit will be given for unused items. Unless the order has been confirmed and reserved, all prices and availability are subject to change.
Delivery and Pickup
Delivery charges are based on a combination of distance and total cost of the rentals as well as the time specific window for our arrival or pickup. Typical delivery charges OUTSIDE of Lincoln metro are $1 a mile. Delivery inside if Lincoln metro $35 plus tax.
Equipment Protection Plan
Equipment Protection Plan
LUXX charges 10% EPP to the list price of all rental equipment. This fee is part of the total rental cost and is simply used for budgeting and the allocation of funds for the maintenance of rental equipment. Example: a rental item listed at $5.00 cost $5.50 to rent ($5.00 x 10% = $5.50). The EPP can help cover minimal damage and normal wear and tear to rental equipment. Customer has the option to accept our Equipment Protection Plan. If Customer accepts the Equipment Protection Plan, then LUXX waives all claims against Customer for accidental breakage or damage to Rental Items, with the exception of third-party sub rental items, that occurs despite usage and handling with reasonable care. Items not returned to LUXX within seven (7) days after your event are billed the full replacement cost. Call or email to learn more: email@example.com.
The Equipment Protection Plan is not insurance and it does not cover:
- Rental items not returned
- Damage resulting from vandalism or intentional or improper misuse including improper placement outdoors of described indoor items.
- Damage resulting from failure to secure Rental Items during transport, overloading or exceeding the rated capacity of the Rental Items
- Damage to motors or other electrical appliances or devices caused by artificial current, improper voltage.
- Any damage resulting from overturning
- Any damage resulting from use of the Rental Items in violation of any provision of this Agreement or violation of any law, ordinance or regulation
- Any damage due to weather
- Any Damage to third party sub rental items or specialty linens
Frequently Asked Questions
Do you have a health and hygiene policy?
Yes, we have a health and hygiene policy. We clean and sanitize each item upon return to the warehouse. You can rest assured that when you receive your item it is clean and safe for you and your guests.
How do I place my order?
You have options for placing an order. Contact us by email or phone and we will call you within 24 business hours. You can also reach us online through our website, and easily book through our self-serve system. If you have any problems or questions, please call 402-416-0951 or email firstname.lastname@example.org.
Do you have a showroom?
Not at this time. But, we encourage you to visit our office located at Arrive Coworking Space to view our rental collection. Appointments are always encouraged, please contact us today to schedule. Office Hours vary.
What services do you offer?
In addition to the extensive collection of rental products in our catalog, we also offer full service event planning and management. We offer a range of sub-contracted production equipment including tenting, lighting, staging, dancefloor, and draping. We provide custom construction and fabrication of props and event backdrops. We also provide site surveys and support obtaining proper permitting when required.
I would like to see how my event will fit in my venue space. Can you help?
We have a full-service diagram and layout service included with your minimum $500 order that is ready to help you visual your event space. We love doing diagrams, so just ask!
What if I need help planning my event?
We love what we do! As event professionals with over 27 years in the industry, we enjoy helping our clients plan their special events and life occasions. Just let us know how we can help. We provide hourly rates and packages to ensure your event has as much or as little help as you need.
Do you provide onsite staffing?
Yes! For an additional fee, we can provide security, ushers, bartenders, and service staff.
Can you refer a caterer or venue for my event?
We work with the best in Lincoln and Nebraska! We can recommend an event venue or caterer who will be a good fit for your type of event, scale and budget, etc. We are happy to refer amazing industry professionals.
How far in advance do I need to place my order?
The best answer is as far in advance as possible. We have certain quantities of our inventory items, but they do end up fully booked from time to time. We will make every effort to provide the items requested at the time the order is placed. We can also add to our inventory for certain items
Can I change my order?
Yes. You may make additions and modifications up to 2pm three (3) days before delivery or will call pickup. You can easily make these changes in most cases. If product is available, we will accommodate requests for increased quantities. Please refer to our cancellation policy below to avoid charges related to cancelling items this includes reducing quantities in an order.
Will LUXX deliver my rental items?
Yes. We offer site delivery and pickup service for an additional fee ($35 within Lincoln proper & $1 per mile outside of Lincoln). It is highly recommended someone is available on site to meet the truck and sign for the delivery. Standard delivery rates apply during business hours (Mon-Sat 9am-6pm). Before or after-hour deliveries and pickups are available with prior arrangement for an additional fee. Please refer to our truck sizes to make sure we can deliver to your site or venue.
24′ Box Delivery Truck – (35′ total truck length)
- Height: 14′ tall
- Width: 9′ wide
- Length: 35′ long
Will you set up the rental items?
Yes. Set up and take down services are available for no additional charge for soft seating, backdrops and staging props. For complex installations, tables and chairs, a small fee is charged based on size and complexity. These arrangements MUST be made in advance of delivery and pickup.
Do I need to return my items clean?
No. In general, we ask only that you return dishware, table ware and food service items lightly rinsed, debris-free, and replaced in the original cases provided. We ask you to shake out and air-dry linens. Tent heaters and faux fire pits must be cool and empty.
What is my responsibility for equipment return?
Responsibility for equipment remains with the customer from the time of delivery to the time of return. Please be sure equipment is secured when not in use and protected from the crazy Nebraska weather. Customer is responsible for any cost associated with damages (including replacement) and/or additional cleaning that occurs from the elements. Tables and chairs should be broken-down and stacked ready for pickup. All service ware, etc. should be rinsed food-free and repacked in the same containers in which they were received. Linens should be refuse-free and dry to prevent staining and mildew. Laundry bags are provided with linen orders; please return them in those containers.
What happens if items are missing after the event?
The pickup staff will count the rental items on-site at your request to verify you are returning everything. We do charge for missing items not covered by the Equipment Protection Plan below. If you find any rental items after the pickup is complete, please return them to our office and we will credit your account.
All event temporary staffing services are billed at $20 per hour with $15 going directly to our promotional staff. The $5 per hour admin fee that goes back to LUXX basically pays for our booking keeping fees and admin of payroll.